Flex Group INC · Customer Support
FideliX Customer Support
Submit, track, and manage support requests for your FideliX platform. Our service desk uses the information you provide to route and investigate your request efficiently.
How support works
1
Submit your request
Tell us the affected FideliX site, environment, ticket type, severity, and what happened.
2
We investigate
Your request is created in the FideliX Service Desk and handled through the support workflow.
3
Track the resolution
Use My Tickets to follow updates, respond to support, and review the current status of your request.
Before you submit
- Identify the FideliX site or instance and environment.
- Include your FideliX version/build when available.
- Describe the expected and actual result.
- Attach screenshots, logs, and exact error messages when possible.